How we exceed expectations
OUR DIFFERENCE
At the heart of our culture lies a relentless drive to overcome challenges, shaping our approach to project delivery from concept to creation. Our team is committed to continuously challenging themselves in order to devise innovative solutions to problems.
We believe in building better together, not just for our team and clients, but for the wider community as well. This philosophy guides our efforts to constantly improve and seek more effective ways of doing things.
Connection, competency, culture, and performance are the key pillars that drive our core values. They enable DSD Group to offer clients a unique approach that leads to exceptional outcomes.
OUR VALUES
DSD Group is committed to the pursuit of best practice for people and places utilising our values of integrity, collaboration, drive and consistency.
Ethical, honest and respect
Trust is the foundation of everything we do. Through honesty, fair-mindedness and dependability, we build long-standing, value relationships. We are trusted because we do what we say we are going to do and lead by example. Our approach is straightforward, upfront and transparent so everyone can be certain of the result.
Engage, share and communicate
What sets us apart is our belief that the client is an essential member of our team. By involving them at the project outset, we build a clear understanding of their objectives. We come together to identify how to maximise our potential as individuals, as a team and as a company. Then, we create alignment, commit to each other and work collaboratively towards a collective vision. Along the journey we share our challenges, lift each other up and celebrate our wins together.
Embrace challenge, passion and focus on excellence
Our business is built on our people who consistently exceed the expectations of our clients and the industry in everything we do. We add value with innovative thinking, a ‘can do’ attitude and deliver superior outcomes to our clients’. We’re constantly learning and innovating to solve problems and improve the way we build. We welcome complexity as an opportunity to think creatively, meet every challenge head-on, and deliver smarter solutions.
Resilient, support and protect
We work through challenges and find innovative ways to optimise their return. Our resilient spirit is backed with astute calculated risk and financial discipline. We set high standards, execute on the details and take pride in our work. We back our expertise, trust our intuition and have the courage to make tough decisions. Our passion, professionalism and positive attitude resonates through our teams and everyone we work with.
Building better together, for our people, clients and community
At DSD Group, our core values of “Partnerships, Process, and Performance” form the foundation of our beliefs and drive our operations. These values ensure that we create sustainable value for our clients, partners, employees, and the communities we serve.
We are committed to developing and delivering improved methods and solutions, continuously challenging ourselves to build better.
Through strong connections, demonstrated competency, a positive culture, and exceptional performance, we enable DSD Group to provide clients with a distinct and unparalleled approach, resulting in exceptional outcomes.
HOW WE MAINTAIN OUR QUALITY FOCUS
Our commitment to Quality Management extends beyond project completion. We strive to enhance our approach by placing a stronger emphasis on prompt communication and the sharing of lessons learned and experiences across all future projects. Through streamlined systems, we aim to optimize quality outcomes and drive continual improvement.
The recognition we receive from repeat clients and industry Master Builder Awards serves as a testament to our unwavering dedication to quality in all our endeavors.
Our Quality Focus process
To establish project-specific quality requirements and expectations, we employ benchmark building or work phases. These phases serve as reference points to develop a comprehensive “Key Hold Points” schedule.
This schedule outlines the necessary approvals, inspections, and deliverables at various stages throughout the project’s lifecycle. By utilizing this framework, we ensure that sample approvals and inspections are conducted in a timely manner, guaranteeing the desired quality standards are met throughout the project.
Our culture of quality is reinforced by conducting Post Project Client interviews, which focus on key project indicators. These interviews provide valuable feedback in areas such as Communication, Quality, Site Performance, Project Management, and Project Completion Handover Phase.
By actively seeking input from clients, we can assess our performance and identify areas for improvement. This feedback-driven approach ensures that we continuously strive to enhance our communication, maintain high quality standards, optimize site performance, refine project management practices, and effectively complete project handovers.
We drive a culture of collaborative learning through procedures like Monthly Project Reporting Reviews, Post Completion Lessons Learnt Workshops, and our Quality Alertness Program. These initiatives promote knowledge sharing and continuous improvement within our project teams.
Our quality system encompasses capturing risks and client objectives, ensuring a proactive and consistent approach to project delivery. This is achieved through regular Quality Audit Processes and reviews conducted by our dedicated Systems Compliance Manager.
OUR SYSTEM TOOLS
At DSD Group, we prioritize the use of systems, technology, and tools to facilitate the delivery of high-quality project outcomes right from the beginning.
Our chosen Management System, “Procore,” serves as a powerful tool to manage our Quality Framework in accordance with ISO9001 standards. This system enables us to streamline and enhance our quality management processes.
Driven by a commitment to continual learning, we have refined and developed our systems over the years, leveraging the knowledge gained from our experiences. Our internally developed management systems, including certified systems, capture the expertise acquired from our collective experience.
DSD Group maintains a third-party certified Integrated Management System, ensuring consistent adherence to verified work practices across all projects. This certification provides assurance that our projects are completed utilizing standardized practices validated by an external certification body.
We place great emphasis on achieving consistency among our project teams and partners, fostering collaboration to deliver a quality-built product for our valued clients.
- ISO 9001 – Quality Management System,
- ISO 14001 – Environmental Management System
- ISO 45001 – Occupational Health and Safety Management System
OUR COMMITMENT TO SAFETY
At DSD Group, the health, safety, and wellbeing of our people, contractors, clients, and the communities in which we operate are of utmost importance. We approach our projects with a strong focus on minimizing risk and prioritizing the safety of all stakeholders.
We actively encourage our workforce to report and address safety issues promptly, fostering a “no-blame” safety culture. This culture promotes continuous learning and the development of a mature health and safety environment. To support these efforts, we have invested in software solutions that assist our personnel in reporting incidents, complying with safe work practices, and managing best practices.
By upholding a proactive approach to health and safety, we ensure that risk is mitigated and safety remains at the forefront of our operations. Our commitment to maintaining a safe work environment underscores our dedication to the wellbeing of all involved in our projects.
OUR PRE-QUALIFICATIONS
DSD Group of companies is pre-qualified in the following schemes:
NSW Procurement
- SCM1461: Contractor Prequalification and Best Practice Accreditation Scheme for construction and related work valued over $9 million (under the entity Dynamic Projects).
TfNSW
- Roadworks level R3 and Bridgeworks level B2 under the National Prequalification System (NPS) – Financial Level F25($25m) (under the entity SD Civil)
